| Listed
below are answers to the most common questions our
customers ask. If your question is not answered
here, please e-mail your inquiry to the following
address. questions@lovedreamer.com
Is this site
secure for taking credit card information?
Can I fax my order in ?
Is your service totally discreet and confidential?
Do you trade names and addresses with other companies?
Should I clean my new toy?
What happens if the colour or size I ordered isn't
available?
How old do I need to be to order from your site?
How quickly can I expect to receive my order?
If an item is unsuitable can I exchange it?
What should I do if an item I receive is faulty?
Do you specify on my statement what I have ordered?
How often do you launch new products?
Do you offer a referral bonus (refer-a-friend)?
Do you offer wholesale pricing on bulk orders?
Is this site secure for taking my credit card
information ?
YES – Lovedreamer.com links to Moneris Merchant
Processing via our SSL encrypted servers. See our
Privacy/Security link on the bottom nav for more
information.
| FAX
ORDERS |
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Instructions are included in the
files. Simply Print, Fill out and
Fax back. Your order will be treated
in the same manner as our online
orders, shipped discreetly and delivered
promptly.
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Is your
information completely secure and confidential ?
YES – ABSOLUTELY. lovedreamer.com will always treat
your order and inquiry with total discretion. Our
reputation has been built on the confidence that
our customers have every time they order with us.
Your order is sent in a strong, padded, plain mailing
bag and DOES NOT mention our name anywhere on the
outside of the package other than LD International.
If I do not
see a product on the site - Does that mean Lovedreamer.com
does not carry it ?
Ofcourse Not – We have access to over 10,000+ Adult
Sex Toys and Adult Novelties from numerous manufacturers
across the globe. If you do not see a product you're
looking for please contact us via our "contact
us" page. Let us know what you are looking
for and in most cases we can accommodate your needs
and add the product in question to the store just
for you. In our attempts to stay on top of all the
latest Doc Johnson, Wicked, Vivid, Penthouse, and
other adult toy lines, sometimes we do neglect to
add a product that would be of interest to our customers.
Your email could actually help us out.
We welcome you
to email us so we can accommodate your needs. If
by slight chance we are not able to source the product
you desire, we can most definitely find you a replacement
from a different manufacturer. Lovedreamer.com will
always treat your order and inquiry with total discretion.
Our reputation is built on the confidence that our
customers have every time they order with us, we
need to keep this strong.
Should I
clean my new toy?
Yes. Lovedreamer.com recommends cleaning your new
toy before and after each use. Sometimes newly manufactured
toys may have a finishing residue or small particles
from the assembly line they were created on. Give
your new toys a good wash before use and always
follow the directions included in the packaging.
If you're unsure about something, email us at questions@lovedreamer.com
. We do offer a selection of bottled toy cleaners
which can be found in our Lotions - Oils - Lubes
category.
What happens if the colour or size I ordered
isn't available?
With thousands of items in our store, sometimes
a colour or size might be out of stock. In this
situation Lovedreamer.com will send the closest
colour or size to the item ordered. Of course this
is a rare occurrence, but sometimes does happen.
Also Lovedreamer.com reserves the right to substitute
an equal or more expensive item in the case of a
stock outage. You will always have the option of
returning your item. Please see our returns page.
How old do I need to be to order from your site?
Customers need to be 18 years and older to view
and place orders through our website.
Do you trade names
and customer info with third parties?
NO DEFINITELY NOT. We never have and we never will.
How quickly can I expect to receive my order
?
All orders received Monday to Friday during working
hours will be shipped that day, guaranteed. If your
order is placed outside of working hours 9-5 (Monday
- Friday), it will be shipped the next working day.
Canadian based orders are send via Canada Post and
usually arrive within 2 to 3 working days. However
5 working days should be allowed before contacting
us if your order has not arrived. US orders usually
arrive within 5 to 7 working days. NEXT DAY DELIVERY
ORDERS ARE GUARANTEED TO ARRIVE THE NEXT DAY IF
WE RECEIVE YOUR ORDER BEFORE 10 AM MONDAY TO FRIDAY
(North America Only). Money Orders are subject to
the normal clearance time. Occasionally, due to
the huge amount of orders we receive every day,
an item may go out of stock temporarily. If this
should happen you will be notified of any delay
and offered a full refund or replacement product
if you so desire.
If an item
is unsuitable - Can I exchange it ?
Yes, All of our goods come with a 14 day satisfaction
guarantee. If for any reason you are not happy with
your purchase simply return it to us within 14 days
of placing your order and we will exchange it for
an alternative product or refund your money (Packing
and Shipping costs are non refundable).
Our returns/exchange conditions are:
1.The goods MUST BE unused (we adhere to strict
health and hygiene conditions).
2.The goods must be in their original condition
& packaging.
3.The goods must be received back at our office
within 14 days from the day you placed your order.
4.Lingerie and items of clothing are non refundable
and non exchangeable.
If we suspect that the goods have been used or any
of the above conditions are not met then we reserve
the right to return the goods to you. Items supplied
in sealed packaging that have been opened are non
refundable and non exchangeable.
What should
I do if an item I receive is faulty ?
Simply return it to us stating what is wrong. We
will happily exchange it for you. Visit our returns
page for more info.
If I pay
by credit card - Do you specify on my statement
what I have ordered ? NO. Bank or card statements
will not mention sex in any way or detail what you
have ordered from us. We process credit cards through
the Royal Bank of Canada - Moneris Solutions in
the name of our parent company LD International.,
this is what will appear on your statement.
How often
do you launch new products ?
We are constantly on the look out for new products
that we can offer our customers. When they have
been tested for quality and safety and we are thoroughly
satisfied with the value for money, we will put
them onto our site.
Do you offer
a referral bonus (refer-a-friend)?
Yes, definitely. All you need to do is email us
the order # and first and last name of a person
you have referred and you will receive a 15% discount
off your next order. The more people you refer the
more discount offers you will receive. If you have
any questions please email us at questions@lovedreamer.com
Furthermore, for every 5 orders placed by yourself,
you will receive a coupon towards your next
purchase. Another reason to choose lovedreamer.com.
For more details email us at questions@lovedreamer.com
Do you offer wholesale pricing on bulk orders?
Yes. Here at lovedreamer.com we cater to both end
users and retailers alike. For more information
and price lists please email us your business name,
registration number, address and we can email you
our wholesalers price list.
| A payment
from "LD INTERNATIONAL" will
appear on your credit card statement
when you order from our site. This
is to ensure your privacy. |
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