Goods MUST BE unused (we adhere to
strict health and hygiene conditions at
Goods must be in their original
condition & packaging. This includes
the protective sealed plastic.
Goods must be received back at our
warehouse within 14 days from the day you
received your order.
Lingerie and items of clothing are
non refundable and non exchangeable.
Shoes may be exchanged or returned for
store credit within 14 days of receipt.
Shoes must be in original condition.
All Packages returned to us
"unclaimed" via UPS/Expresspost or USPS
will be subject to an additional shipping
charge before being reshipped.
All claims for delivery shortages
and damages must be reported to LD
International within 5 days of the
delivery date. All goods are supplied with
a 7 day fault warranty (faulty goods can
only be returned for exchange not refund).
Lovedreamer.com cannot be held
responsible for orders being delayed by
incorrect information or declined credit
If we suspect that the
"Sex Toys or Shoes" have been used or any of the above
conditions are not met we reserve the right to return the goods
to you without notice. Items supplied in sealed packaging that
have been opened are non refundable and non exchangeable.
Notice is given that free offers will be accounted for if goods
are returned. The value of free offer goods will be deducted
from any refund that may be due if the free product has also
been opened and/or used. To avoid refund deductions please
return any free offer goods with your returns.
item is found to be defective within 30 days of purchase, we
will send you a tested replacement. Please fill out an RMA
form within your account to begin this process. If you do not
have an account with Lovedreamer.com, please send an email
through the "Contact Us' page. Please include your order
number and a description of the products defects. A customer
service representative will assist you in sending the
defective item back to our warehouse. Once the defective item
is received, you will be sent your tested replacement. If your
product is defective after the 30 day mark, we will help
provide you information on going through the manufacturer.
We offer all
our Customer's a 14-day money-back guarantee on
all our Sex Toy products (excluding opened or
that if you return your item, you will be
refunded, minus 10% of the
total transaction fee. This is to cover the
If you wish to
return a product for a replacement or refund,
please fill out the RMA form within you account.
You will receive a Return Merchandise
Authorization (RMA) number and instructions on
how to return your item(s). You will need to
have this RMA number before shipping your
product back to us. Any items returned without
an RMA number will be automatically returned.
restrictions may apply but we will notify you.
Note: RMA numbers typically take between 48 and
72 hours to complete, so please be patient when
waiting for yours!
for return authorizations must be made within 14
days of delivery. Defective items must be made
within 30 days. Product(s) authorized for return
must be returned with the protective plastic
covering unopened. All RMA numbers issued by
Lovedreamer.com are valid for ten business (14)
days. All returns must be received within this
period. Late or incomplete returns may be
subject to refusal. RMA numbers will NOT be
extended or reassigned. Please note that original shipping
charges are not refundable under any
65 Martin Ross Ave, Units
#5 & 6. North York, Ont.
5-1027 Finch Avenue West, PO Box 30024, Downsview ON.
M3J 3L6, Canada firstname.lastname@example.org (416) 997-TOYS (8697)
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