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Canada's Largest Adult Gift Shop Since '03
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Returns

Canada Sex Toy Store
Return Conditions
1. Goods MUST BE unused (we adhere to strict health and hygiene conditions at Lovedreamer).
2. Goods must be in their original condition & packaging. This includes the protective sealed plastic.
3. Goods must be received back at our warehouse within 14 days from the day you received your order.
4. Lingerie and items of clothing are non refundable and non exchangeable.
Shoes may be exchanged or returned for store credit within 14 days of receipt. Shoes must be in original condition.
5. All Packages returned to us "unclaimed" via UPS/Expresspost or USPS will be subject to an additional shipping charge before being reshipped.
6. All claims for delivery shortages and damages must be reported to LD International within 5 days of the delivery date. All goods are supplied with a 7 day fault warranty (faulty goods can only be returned for exchange not refund).
7. Lovedreamer.com cannot be held responsible for orders being delayed by incorrect information or declined credit cards.


If we suspect that the "Sex Toys or Shoes" have been used or any of the above conditions are not met we reserve the right to return the goods to you without notice. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

Notice is given that free offers will be accounted for if goods are returned. The value of free offer goods will be deducted from any refund that may be due if the free product has also been opened and/or used. To avoid refund deductions please return any free offer goods with your returns.

Defective Products

If an item is found to be defective within 30 days of purchase, we will send you a tested replacement. Please fill out an RMA form within your account to begin this process. If you do not have an account with Lovedreamer.com, please send an email through the "Contact Us' page. Please include your order number and a description of the products defects. A customer service representative will assist you in sending the defective item back to our warehouse. Once the defective item is received, you will be sent your tested replacement. If your product is defective after the 30 day mark, we will help provide you information on going through the manufacturer.


Return Process

We offer all our Customer's a 14-day money-back guarantee on all our Sex Toy products (excluding opened or used Products).

Please note that if you return your item, you will be refunded, minus 10% of the total transaction fee. This is to cover the restocking fees.

If you wish to return a product for a replacement or refund, please fill out the RMA form within you account. You will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s). You will need to have this RMA number before shipping your product back to us.  Any items returned without an RMA number will be automatically returned.

Some restrictions may apply but we will notify you. Note: RMA numbers typically take between 48 and 72 hours to complete, so please be patient when waiting for yours!

 All requests for return authorizations must be made within 14 days of delivery. Defective items must be made within 30 days. Product(s) authorized for return must be returned with the protective plastic covering unopened. All RMA numbers issued by Lovedreamer.com are valid for ten business (14) days. All returns must be received within this period. Late or incomplete returns may be subject to refusal. RMA numbers will NOT be extended or reassigned. Please note that original shipping charges are not refundable under any circumstances.



Lovedreamer.com Toronto Retail Store
Lovedreamer.com
65 Martin Ross Ave, Units #5 & 6. North York, Ont.
M3J 2L6, Canada
(416) 997-TOYS (8697)

Open 6 Days a week
Mon - Fri: 11 am - 7 pm | Sat: 12 noon - 5pm - | Sun: Closed

Toronto Store


 
Corporate Address :LD INTERNATIONAL
5-1027 Finch Avenue West, PO Box 30024, Downsview ON. M3J 3L6, Canada
orders@lovedreamer.com (416) 997-TOYS (8697)
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